Frequently Asked Questions
Yes, KitchenExtras is part of the KitchenEx group, the exclusive UK importer of Faber and ILVE products.Our sister website offers a wide selection of Faber and ILVE appliances, parts, and accessories. As part of KitchenEx, we provide you with direct access to premium products from these renowned brands, ensuring top-quality items and expert support for all your kitchen needs. Plus, you’ll have the opportunity to enjoy exclusive discounts on select products.
Yes, all BRAND-NEW products have a 2 year warrenty, however any ex-display or reworked items will have a limited warranty included in the product description. The warranty period may vary, so please check the product details for specific terms.
Small items will be sent by Royal Mail or FedEX, you will receive a confirmation once shipped which will include tracking.Large items may be shipped by AIT, we will contact you to book in a suitable delivery date. You will receive email or text notifications from AIT.
Delivery times vary based on your location and the items ordered.
Yes, KitchenExtras specialises in offering discontinued products, including older models of appliances and replacement parts.We aim to provide hard-to-find items that are no longer available from mainstream retailers. If you can’t find what you’re looking for, contact us and we may be able to help you source it.
Yes, we sell only genuine, high-quality spare parts sourced directly from the manufacturers. Each part is designed to meet the specifications of your appliance, ensuring optimal performance and longevity.
Yes, we carry a wide range of Faber cooker hood filters, including carbon, grease, and charcoal filters, for most Faber models. Simply check the product details for compatibility with your cooker hood model, or get in touch with us for advice if you’re unsure.
Yes, we offer returns on ex-display appliances in accordance with our return policy. Please check our (Returns) page for more details. Please ensure to contact us within 14 days if you wish to return an item.
We provide model numbers, and compatibility information in product descriptions,. For spare parts and filters, ensure you check the specific product model or serial number to verify compatibility.If you’re unsure, our service team is happy to assist with finding the right product. If you purchase the incorrect item for your appliance, please see our returns policy.
While our ex-display appliances are in excellent condition, they may have been briefly used for display purposes. All ex-display items are thoroughly tested, and we provide full product descriptions, including any minor cosmetic imperfections, so you can make an informed purchase.
To find the right filter for your Faber cooker hood, simply search for your hood’s SKU code or model name on our website.All available filters and compatible accessories will be shown for your specific model, If you’re unsure or need further assistance, our customer support team is happy to help.
At KitchenExtras, we specialise in providing high-quality accessories for Faber and ILVE appliances.We also sell: ex-display appliances, Faber extractor filters, spare parts, light bulbs, ILVE oven shelves, ILVE range cooker accessories plus discontinued product models. Whether you’re looking for a replacement part or a great deal on ex-display items, we have something to suit your needs.
You can reach our customer support team by emailing info@kitchenextras.co.uk or calling us at 0114 399 8672. We are here to assist with any questions you may have.